Tenant FAQs

No, we are unable to hold a property for an applicant that has not been approved. Once you have our decision you can bring in the premise hold fee to secure the unit

A security deposit and first month’s rent are always required prior to move-in. A double deposit may be required for applicants that have an additional issue with their application. For example, if you do not have a credit score we may require a double deposit.

Every applicant that is 18 years old and older must apply. Each applicant must also fill out their own application.

If you are the one who opts out of taking the property the deposit is not refundable. If we are unable to fulfill the unit for whatever reason we will refund your full deposit.

You may require a co-signer if you have issues with your credit history, income concerns, prior evictions or if there is a reason that may prevent you from paying your rent in full in a timely matter.

Great question! Viewing and scheduling can be done online by viewing our website at www.sandstonepm.com. There you can view our portfolio of properties, view pictures, read descriptions, take virtual tours, schedule a showing and even apply online.

The best way to pay rent is through your online tenant portal. There you can set up auto-pay and pay for FREE by using your checking account. You can also pay by credit card. There is a tiered fee for paying by credit card ranging from $17-37. You can also use the electronic payslip provided at move in to pay at any CVS, 7/11 or Ace Cash Express Facility. The fee for that service is $3.99.

First you must get written permission to have a pet. Not all properties allow pets and we must verify that the property you reside in allows pets. Once it is approved you must register your pet at https://www.petscreening.com/referral/b9SN9o4QgHWz and provide proof of vaccinations and documentation from the veterinarian verifying what breed the animal is. There is a $25 fee to register your animal. There is also a $25 monthly fee per pet that will be residing in the unit. Please note that certain breeds of dogs are prohibited from being added to the lease. This is a requirement from the insurance companies and unfortunately is not negotiable. The restricted breeds are as follows and do include any mixed breeds - Pit Bulls, German Shepherds, Akitas, Chows, Rottweilers, Doberman Pinscher and Chihuahua’s. Just kidding, Chihuahua’s are fine.

You must still provide notice that you are leaving the property. While we do not require a 60 day notice for an individual to move, as a reminder, we do require a 60 notice if the unit is going to be completely vacated. If you are in a lease you cannot be removed from the lease until the end of the term. Once the time arrives for a lease renewal you must provide proof that you no longer reside in the residence. We will accept a new government issued ID, a utility bill with a current date within the last 30 days or a new lease. Once we receive that information we will remove you from the property. Please note, that the security deposit stays with the property. Once all tenants have vacated the unit that is when the deposit, if any, will be returned.

You must provide a 60 day calendar notice in writing that includes your name, address, phone number, email address and a forwarding address. Please know that you must provide a full 60 notice and if you provide a notice less than 60 days you will be charged for the last month regardless of when you move out. For example, if you decide to move out and you want your last day to be June 30th, you must provide notice any time in April. If you do not provide notice until May, you will be charged for July as well.

The owner of the property will take care of maintenance concerns and pays for those repairs as long as it is not damage caused by you or your guests. If there is any damage (i.e. broken window, etc) the repair will be taken care of and then your account will be charged for that damage.

You can use your online tenant portal to request a repair. You can also use the portal to cancel any repair should you no longer need our services. We strongly recommend that you watch our tutorials provided to see if you are able to troubleshoot the problem before scheduling a repair. Often times it is a small issue that you may be able to complete on your own so you can get back to your life instead of waiting around all day waiting for us to make the repair.